Paul Moak Honda FAQs | Mississippi's #1 Honda Dealer | Jackson, MS
Paul Moak Honda · Jackson, MS

Paul Moak
Honda FAQs

Mississippi's first and best Honda dealer has answers. Over 50 years of experience, and we're still happy to talk.

Mississippi's 1st Honda Dealer BBB A+ Since 1946 4.8? · 900+ Google Reviews DealerRater MS Dealer of the Year 3 Lots · 1 Location
01

General Dealership
Information

Serving Jackson, Ridgeland, and Madison, MS, Paul Moak Honda has been the state's most trusted Honda dealer for over 50 years. Here's the story behind the name.

Paul Moak Honda holds the distinction of being Mississippi's very first Honda dealership — a title awarded in 1971 and backed by decades of community trust. Being in business for over 50 years takes more than a good location. It takes treating every customer like family, each and every visit.

The Paul Moak legacy is built on something simple but rare: earning your business every single day. A long track record is a foundation, not a free pass. That means the team here shows up with competitive pricing, honest conversations, and the kind of service that keeps customers coming back generation after generation.

In Business Since
1946
Third-generation, family-owned
Google Rating
4.8 / 5
900+ verified reviews
BBB Rating
A+
Accredited since 1946
Award
MS Dealer of the Year
DealerRater recognition

Paul Moak Honda is located along I-55 in Jackson, MS, conveniently between the High Street and Fortification exits. The dealership operates 3 lots at 1 location, serving drivers across Jackson, Ridgeland, Madison, and the greater central Mississippi area. One address, a whole lot of inventory.

Paul Moak Honda pledges to give you the most competitive Honda prices in Mississippi. The team actively checks the competition and brings you their lowest price every day — no waiting for a sale event, no negotiation games. That's the Paul Moak commitment.

02

New & Used
Honda Inventory

A robust selection of new Honda models, certified pre-owned vehicles, and quality used cars — all at one easy-to-find location in Jackson, MS.

Every new Honda purchased at Paul Moak comes with the Honda Service Pass — 1 year or 12,000 miles of FREE maintenance. It's Honda's way of saying "we've got you covered" right from day one of ownership. Oil changes, tire rotations, and other standard maintenance items are handled, so you can get out there and drive.

Absolutely. Use the Find My Car form to let the Paul Moak team know exactly what you're after — model, features, condition, color, the works. Once a matching vehicle arrives in inventory, a customer service specialist will reach out directly. Think of it as having a personal car scout on your side.

Yes! Submit a test drive request online with your preferred vehicle and timing. A Paul Moak specialist will follow up to confirm everything and get you behind the wheel at a time that works for you. Getting acquainted with your next Honda should be exciting — Paul Moak makes sure it is.

Pre-owned vehicles at Paul Moak come with a higher standard, backed by the Paul Moak Peace of Mind Program. It's a pledge to make your car ownership experience extraordinary — with real protections that go to work immediately after purchase.

Three-Day Return
Bring your vehicle back within three days, and you'll receive a full refund. Full stop, zero questions asked.
Thirty-Day Exchange
Return your vehicle within 30 days of purchase and receive the full purchase price toward another Paul Moak vehicle.
3-Month / 3,000-Mile Warranty
Powertrain protection covering your engine and transmission for the first 3 months or 3,000 miles of ownership.
03

Honda Financing
& Leasing

Transparent pricing, smart tools, and special programs for those who've earned a little extra help — Paul Moak Honda takes the friction out of financing.

Yes. Paul Moak Honda practices No-Haggle Pricing. The price you see is the price you get — a fair, competitive number set upfront so you can spend your energy choosing the right car rather than playing price ping-pong. It's a refreshingly honest way to buy a vehicle.

The No-Obligation Online Trade Appraisal tool lets you enter your current vehicle's details — make, model, mileage, condition, and specific features — to get an estimate of its real-world value today. Completely online, completely free, and with zero obligation to move forward. Knowledge is power when it comes to trade-in negotiations.

Paul Moak Honda's Payment Calculator is available on the website, letting you plug in vehicle price, down payment, loan term, and interest rate to see estimated monthly payments. A great starting point to build a realistic picture of your purchase before stepping into the showroom.

Yes, Paul Moak Honda offers Home Delivery options for eligible purchases. You can complete most of the buying process online and have your new Honda delivered right to your door in the Jackson, Ridgeland, and Madison, MS area. Ask a team member for details on availability and specifics.

Honda's College Grad Program is available through Paul Moak Honda for recent graduates and soon-to-be graduates. If you've put in the work to earn that diploma, Honda wants to help with your next big step — offering assistance toward any new, untitled 2024 or newer Honda automobile when you finance or lease through Honda Financial Services® (HFS).

Honda's Military Appreciation Program offers assistance toward any 2024 or newer Honda automobile for select active duty, reserve, retired, and veteran U.S. military members and their spouses — when financing or leasing through Honda Financial Services® (HFS). Paul Moak Honda is proud to extend this recognition to those who've served.

04

Honda Certified
Pre-Owned Vehicles

HondaTrue Certified, HondaTrue Certified EV, and HondaTrue Used — three tiers of protection for pre-owned vehicles that have earned their place on the lot.

Honda's certified pre-owned lineup breaks down into three clearly defined programs, each offering meaningful coverage and buyer confidence.

HondaTrue Certified
2021–2026 · Under 80,000 miles
  • 7-year/100,000-mile Limited Powertrain coverage
  • 12-month/12,000-mile Limited Non-Powertrain coverage
  • 1-year/12,000-mile roadside assistance & towing
  • 182-point inspection
  • CARFAX® Vehicle History Report™
  • Up to 2 complimentary oil changes (first year)
  • 3-day exchange policy
  • 90-day SiriusXM® trial subscription
HondaTrue Used
2016–2026 · No mileage limit
  • 100-day/5,000-mile Limited Powertrain coverage
  • 100-day/5,000-mile Limited Non-Powertrain coverage
  • 1-year/12,000-mile roadside assistance & towing
  • 182-point inspection
  • 1 complimentary oil change (first year)
  • 3-day exchange policy
  • 90-day SiriusXM® trial subscription

All three Honda CPO tiers include a 3-day exchange policy. If the vehicle purchased isn't the right fit, it can be exchanged for another Honda CPO model in the dealer's inventory. The returned vehicle must be in the same condition as when it left the dealership and may have traveled up to 300 miles beyond the mileage recorded at the time of purchase.

Every HondaTrue Certified and HondaTrue Used vehicle goes through a rigorous 182-point inspection conducted by Honda-trained technicians. This inspection covers every major system — mechanical, electrical, safety, exterior, and interior — to ensure each vehicle meets Honda's strict certified standards before it reaches the lot. If it passes, it earns the certification. If it doesn't, it doesn't make the cut.

05

Honda Service
& Parts

Factory-quality service, fast-lane options, and a service lounge that actually lives up to the name — Paul Moak Honda's service department is built around your schedule.

Honda Express Service at Paul Moak Honda is built for people whose calendars are already full. Technicians inspect over 20 items and complete an oil and filter change in under one hour — all on your schedule, with no appointment required. Factory quality, quick turnaround. Your Honda gets the treatment it deserves without taking a chunk out of your day.

Yes. Paul Moak Honda offers Service Loaner Vehicles so a service visit won't leave you stranded or scrambling. Ask a service advisor when scheduling your appointment to arrange a loaner vehicle while your Honda is in the shop.

Yes. Service Financing Options are available at Paul Moak Honda, making it easier to handle larger repairs or maintenance services without disrupting cash flow. Speak with a service advisor for details on available payment options for your specific service needs.

Honda Genuine Motor Oil is the recommended choice. Specifically formulated to meet American Honda's exacting engineering standards, it meets or exceeds the performance specifications found in many conventional fluids. Tested and approved by Honda's own Research and Development team, Honda Genuine Motor Oil is engineered to maintain your vehicle's factory specifications — not just something that checks the minimum box.

Absolutely. Paul Moak Honda's service department features a plush Service Lounge and a discreet Children's Play Area for families. Because waiting for your car doesn't have to mean uncomfortable chairs and bad coffee.

06

Honda
Vehicles

Honda's vehicles don't just fill a segment — each model carries a story, a purpose, and a legacy of Car and Driver 10Best Awards backing it up.

The name Accord reflects Honda's desire for harmony — between people, society, and the automobile. First introduced in May 1976, the Accord was developed to redefine what the world's best family car could be. Export sales began the very year of its debut, setting the tone for its global legacy that continues today.

Introduced by Honda in 1997, the CR-V is officially a car-based utility vehicle that bridges the gap between a car or minivan and a traditional SUV. The acronym carries two official interpretations: Compact Recreation Vehicle and Comfortable Runabout Vehicle. Either way, it describes a vehicle that's become one of the best-selling SUVs in America.

The HR-V was originally introduced in Japan in 1998, with a new generation arriving for the U.S. market in 2016. A compact crossover, it slots below the CR-V in Honda's lineup, delivering a more car-like driving feel while still offering the elevated stance and versatility of a crossover. It's a great fit for drivers who want utility without the size.

The Odyssey name comes straight from Homer's epic Greek poem, Odysseia, meaning a long and meaningful voyage. The name was chosen with the aspiration that even on a long drive, everyone — family and friends alike — could share an exciting adventure together. Development of the Odyssey began in August 1990, when Honda's R&D Center wanted to build a roomy, American-market-ready minivan. That call started a chapter that's never really ended.

The Honda Prologue is Honda's first all-electric SUV for the North American market, representing the opening chapter of Honda's electric vehicle era. The name is intentional — it signals that much more is coming. It's forward-thinking design, zero-emission driving, and the beginning of Honda's full EV lineup.

07

Honda
Features

Honda's technology suite is built around keeping drivers connected, safe, and in the know — on every road and in every condition.

Honda Sensing® is Honda's exclusive suite of intelligent safety and driver-assistive technologies designed to alert you to things you might miss on the road. Features within the suite include Collision Mitigation Braking System™, Road Departure Mitigation, Lane Keeping Assist System, and Adaptive Cruise Control — working together to add an extra layer of awareness to every drive.

HondaLink® is the app and enrollment service that connects your Honda to your smartphone. Available as a free download from the Apple App Store and Google Play™ for select 2013 and newer Honda vehicles, HondaLink® provides a range of free and subscription-based services — from remote start and vehicle diagnostics to maintenance reminders and roadside assistance requests. Your Honda, smarter.

Google Built-In is Honda's connectivity system powered directly by Google — no phone required. The system fully integrates Google Assistant, Google Maps, and Google Play directly into the vehicle's infotainment system. Ask questions, get directions, stream music, and manage your day with the full power of Google built right into your dashboard. It's the modern connected car experience done right.

08

Dealership
History

Over 70 years, three generations, two fires, one flood, and a Mississippi community that showed up every time. This is the Paul Moak story.

Paul Moak Automotive's history traces back to 1946 and a Pontiac franchise on Pascagoula Street in downtown Jackson — then operating as Madison Auto Sales. Paul G. Moak, Sr., a World War II Navy veteran from rural southeast Lincoln County, was hired as general manager for owner Colin Lane. By 1957, Moak, Sr. became part owner, and the dealership became Lane-Moak Pontiac, Inc.

1946
Incorporated as Madison Auto Sales. Paul G. Moak, Sr. joins as general manager after serving in the U.S. Navy.
1957
Moak, Sr. becomes part owner. Business renamed Lane-Moak Pontiac, Inc.
1971
Paul Moak Automotive is awarded the first Honda franchise in Mississippi — a distinction that stands to this day.
1972
Dealership relocated to Jackson's "Auto Row" on South State Street and renamed Paul Moak Pontiac, Inc.
1977
Volvo franchise obtained, adding to the growing Paul Moak automotive family.
1979
The Easter Flood covers South State Street with 6 feet of water, causing massive damage. The dealership rebuilds.
1983
Lightning strikes the main Pontiac facility during a thunderstorm and burns it to the ground. The dealership rebuilds — again.
1999
Honda dealership relocates to a new facility along I-55. Jeanne Moak Scarbrough joins to launch the dealership's internet presence.
2001
Paul Moak Subaru is established as the dealership's most recent vehicle franchise.
2002
John T. Scarbrough joins the company and becomes General Manager of daily operations.
Today
Third-generation family leadership. Three lots. One location. Serving Jackson, Ridgeland, and Madison, MS with the same commitment that started it all.

Yes, and proudly so. Paul Moak Honda is currently in its third generation of family ownership and daily involvement. Jeanne Moak Scarbrough, granddaughter of founder Paul G. Moak, Sr., and her husband John T. Scarbrough serve as the leadership driving Paul Moak forward today. The same family values and community ties that launched this business in 1946 are still at work every single day.

Paul Moak Honda's community roots run deep. The dealership actively supports the metro Jackson area through partnerships with local charities and nonprofits, as well as sponsorships of area events. The community has been with Paul Moak through floods, fires, and over seven decades of change. Supporting that same community in return is a commitment the dealership takes seriously — and acts on.

09

About the
Honda Brand

Honda was built on action, ambition, and an unwillingness to accept "good enough." Here's the philosophy behind one of the world's most respected automakers.

Honda was founded by Soichiro Honda in 1948 in a small factory in Hamamatsu, Japan. What started as a passion-driven motorcycle manufacturer — propelled by the success of the Cub F-Type and later the legendary Super Cub C100 — grew into one of the world's most respected automakers. Honda entered the Isle of Man TT races and planted its flag in the global consciousness, then brought its vehicles stateside in the late 1960s. Paul Moak Automotive was there to welcome Honda to Mississippi in 1971 as the state's very first Honda dealer.

The Honda Philosophy consists of fundamental beliefs — including Respect for the Individual and The Three Joys — as well as the Company Principle and Management Policies. This philosophy is shared by every Honda associate worldwide and forms the foundation for all company activities and decision-making. Soichiro Honda put it simply: "Action without philosophy is a lethal weapon; philosophy without action is worthless." Honda lives by both.

Honda has been ahead of the curve on environmental standards for decades. In the 1970s, Honda became the first automaker to meet the Clean Air Act standards — well ahead of the regulatory deadline. Honda's low-emissions vehicle technology later led the state of California to adopt even more stringent emissions regulations. Today, that commitment continues through Honda's growing electric vehicle lineup, including the Honda Prologue. The goal has always been the same: a safer, smarter world where people experience the joy of mobility.

Paul Moak Honda · Jackson, MS · Serving Ridgeland & Madison, MS
Mississippi's First & Best Honda Dealer Since 1971 · paulmoak.com